Privacy policy

Last updated: March 31, 2026

This Privacy Policy describes how TRUEMAN SOLAR PV LTD ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit our website, contact us, request a quote, or use our services.

We provide professional air conditioning installation services, including Residential Installation, Commercial Installation, and Split Systems.

We are committed to protecting your privacy and handling your personal information in a transparent and lawful manner.

1. Company Information

Trade Name: TRUEMAN SOLAR PV LTD
Company Number: 16380535
Email: contact@truemansolarpv.ltd
Address: Union House, 111 New Union Street, Coventry, England, CV1 2NT

2. Personal Information We Collect

We may collect the following categories of personal information:

  • Contact information such as your name, phone number, email address, and address.
  • Project information such as details about your property, service requirements, installation preferences, and quotation requests.
  • Communication data including messages, emails, and other correspondence you send to us.
  • Technical information such as IP address, browser type, device information, and website usage data.
  • Transaction information if you purchase services from us, including billing details and payment-related information processed by payment providers.

3. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you contact us, request a quote, or use our services.
  • Automatically through your use of our website, including cookies and analytics tools.
  • From service providers or business partners where necessary to provide our services.

4. How We Use Your Personal Information

We may use your personal information to:

  • Respond to your inquiries and provide quotations.
  • Arrange and deliver installation services.
  • Communicate with you about appointments, projects, and customer support.
  • Improve our website, services, and customer experience.
  • Maintain internal records and business administration.
  • Prevent fraud, misuse, or security incidents.
  • Comply with legal and regulatory obligations.

5. Legal Basis for Processing

Where applicable under data protection law, we process your personal information on one or more of the following legal bases:

  • Your consent.
  • The performance of a contract or steps taken at your request before entering into a contract.
  • Our legitimate interests, including operating and improving our business.
  • Compliance with legal obligations.

6. Sharing Your Personal Information

We may share your personal information with trusted third parties, including:

  • IT and website service providers.
  • Payment processors and invoicing providers.
  • Contractors, technicians, or operational partners involved in delivering our services.
  • Professional advisers, insurers, or legal authorities where required.

We do not sell your personal information to third parties.

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting, tax, and reporting requirements.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request transfer of your data where applicable.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at contact@truemansolarpv.ltd.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites.

12. Children's Privacy

Our services and website are not directed to children, and we do not knowingly collect personal information from children.

13. International Transfers

Where necessary, your personal information may be processed outside your country of residence. Where required by law, we take appropriate measures to protect your data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised "Last updated" date.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

TRUEMAN SOLAR PV LTD
Company Number: 16380535
Email: contact@truemansolarpv.ltd
Address: Union House, 111 New Union Street, Coventry, England, CV1 2NT